Reference

Terms & Conditions for Your Account

rajastar Terms & Conditions set the rules for opening an account, using Live Baccarat Prestige, and moving funds through DANA, OVO, GoPay or QRIS.

Account accessWallet rulesPolicy changesPhone verification
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rajastar Terms & Conditions for Your Account
HELP WITH TERMS

Three Routes for Policy Questions

A clear contact path helps when a clause affects your account action, payment status or access request.

Account help Open the account help route when you need clarification about phone verification, duplicate accounts, access conditions or a request to correct your registered details. Include your account reference, but never send your password or one-time security code.
Cashier status Use the cashier support path for a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question. We can check the payment reference and status against the account record while the Terms & Conditions remain the governing policy.
Policy request Send a policy request when you need the current Terms & Conditions, want to ask about a wording change or need to raise an access concern. The account help form gives us a direct route for your request and supporting details.
RECORDS AND ACCESS

How We Apply These Account Rules

Our policy process is practical: we connect each account action to the verified profile, record the payment reference supplied through the selected rail, and retain records for the period needed to handle…

Account data

We use the details you provide for account administration, phone verification, payment matching and policy support. Keep your registered phone details current, because a mismatch can delay an access request or require additional clarification.

Cookies

Cookies and similar browser storage can retain session preferences and help connect your account action to the correct page. You can manage browser settings, but disabling necessary storage may affect login continuity and policy acknowledgements.

Account security

Your password, phone verification code and payment credentials must remain private. We may ask you to confirm account ownership through the registered details, but we will not ask you to disclose a one-time code in a support message.

Record retention

We retain account, support and transaction records for the period needed to apply these Terms & Conditions, resolve a payment question and meet applicable legal requirements. Retention can differ when a dispute or access request remains open.

Change requests

To request a correction, state the exact account field or policy wording you want checked and provide the related reference. We assess the request against the verified profile and reply through the account contact route.

Policy contact

For a clause, access condition or data-handling question, use the policy request route in account help. Add your registered phone number and transaction reference only when relevant, and remove passwords or wallet credentials from your message.

Terms & Conditions Questions Answered

Before opening an account, you can use these Terms & Conditions answers to check the points that commonly affect Indonesian account access. We address the account step, payment ownership, browser access, policy changes and requests for records in plain language. If your situation is specific, send the clause and account reference through the policy request route.

You can read the current rajastar Terms & Conditions on this policy page and at relevant account or cashier steps. Check the displayed version before confirming an action, because the wording shown at that point explains the conditions applying to your request.

Yes. Account access and eligibility depend on local law, and we only provide access where local law permits. You must also complete the required phone verification and follow the account conditions shown before entering the lobby or using a payment route.

The Terms & Conditions allow the payment rails displayed for your account, including DANA, OVO, GoPay and QRIS where available. The wallet or bank source should belong to you, and a payment reference may be checked when ownership or status needs clarification.

Contact account help and identify the exact detail that needs correction. We compare the request with your verified profile and may ask for a phone verification step. Do not send your password, wallet PIN or one-time code in the request.

We may update the Terms & Conditions when operations, legal requirements or payment handling change. We place the current wording on the policy page and may show it again before an affected account action, so you can check the revised conditions.

We keep account, support and transaction records for the period needed to administer these Terms & Conditions, resolve payment questions and meet applicable legal duties. A record may remain longer when an open request, dispute or access concern requires further handling.

Use the policy request route in account help and quote the clause or heading that concerns you. Add your account reference and relevant payment reference only when needed. We can explain how the wording applies, but the published terms remain the governing text.

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